Voice Services Network Monitoring

Reactive customer care and the associated costs is a thing of the past! Now you can see problems with your end-users’ service level and have fixed it before they call. Proactively monitoring your voice network is now so cost-effective that costs for Network Operations and Customer Care can be reduced substantially.

• Fault Management: Isolate problems from anywhere in your network in minutes.
  Correlate VoIP to TDM.
• Performance Management: Report on the Performance delivered to your customers proactively and that delivered to you by your Interconnect Partners/IXC’s.
  Eliminate unprofitable routes.
• Capacity Management: Measure and Baseline Utilization of all Signaling Bandwidth
• Billing Verification: Recover huge amounts of lost revenue by monitoring to ensure all minutes are billed correctly.
  Detect Phantom Traffic
• Fraud Management: Set triggers to detect suspect fraudulent events.

Many Tier 1 Network Service Providers have been using our monitoring solutions for the past three years report:

• Reductions of up to 37% in customer support costs
• Reductions in revenue abuse
• Increased service revenues

This Monitoring Solution is an Enterprise wide monitoring solution, providing for the needs of all your Operations Departments. We have seamlessly integrated two monitoring systems to achieve the total solution: SS7, ISDN and VoIP engineering fuctions (eg: Fault Isolation) and Business Level functions (eg: Revenue Protection). The STINGA monitoring system, from Utel, captures the messages from across your network, analyzes the protocols, correlates SS7 to VoIP and produces the Operations Engineering functions. Palladion from IPTEGO delivers Business Level functions as below:

STINGA/Palladion is the most advanced and the only solution you will ever need for monitoring SS7, ISDN and VoIP services, and is refreshingly low-cost.

For Engineering Layer Monitoring, please click here.

For Business Layer Monitoring, please click here.