Which one of these is you?

1. You wish you could clone yourself. There is enough work for two of you to do

2. You are constantly distracted with operational problems. You are not able to complete the many engineering projects you need to?

3. You would like to double your company’s profits

 If you are using one of the following methods to troubleshoot problems:

• syslogs and on board server or switch diagnostics
• Wireshark
• old legacy network monitoring systems
• a tool that only provides a Ladder Diagram

Then you have the opportunity to automate Voice Network Operations, eliminating huge amounts of time and saving costs.

This is achieved by enabling a few techniques such as:

• Empowering Frontline Customer agents to solve problems without escalation.
• Integrating real-time event monitoring with back office OSS & BSS, automatically implementing remedial action & reporting.
• Proactive Customer Care – Calling the customer to inform them the problem has been fixed before they even noticed that was a problem

Download this spreadsheet, enter in a few parameters about the scale of your operation, and you have the exact numbers to present to CEO/CFO on how much time & $$$ you could save in your VoIP Network Operation.